Calculating the Overall Rating
A performance evaluation for new sales representatives at Office Automation Incorporated involves several ratings done on a scale of 1 to 10, with 10 the highest rating. The activities rated include new contacts, successful contacts, total contacts, dollar volume of sales, and reports. Then an overall rating is determined by using a weighted average. The weights are 3 for new contacts, 2 for successful contacts, 5 for total contacts, 5 for dollar volume of sales, and 2 for reports. What would the overall rating be for a sales representative with ratings of 4 for new contacts, 6 for successful contacts, 1 for total contacts, 1 for dollar volume of sales, and 1 for reports? (Enter your answer to 2 decimal places.)
To calculate the overall rating for the sales representative, we need to first calculate the weighted score for each activity, and then add them up.
Weighted score for new contacts = 3 x 4 = 12 Weighted score for successful contacts = 2 x 6 = 12 Weighted score for total contacts = 5 x 1 = 5 Weighted score for dollar volume of sales = 5 x 1 = 5 Weighted score for reports = 2 x 1 = 2
Total weighted score = 12 + 12 + 5 + 5 + 2 = 36
To get the overall rating, we need to divide the total weighted score by the sum of the weights:
Overall rating = 36 / (3 + 2 + 5 + 5 + 2) = 36 / 17 = 2.12 (rounded to 2 decimal places)
Therefore, the overall rating for the sales representative is 2.12
